Amazon 4K43N400A vs Sony X900H

First of all, let me say that I rated the Alexa and Smart Features in the middle just because I don't use them -- at least not yet. So don't judge the product based on that!

So that's something to bear in mind if you were having two consoles for instance, We will talk a little bit more about gaming later. But first of all,...

On day 2 I was unable to get the TV to respond to the remote to turn on. I used the physical power button in the bottom middle of the TV to start it manually and the remote functioned fine after that. Since that, the remote has functioned flawlessly to turn on the TV. I have no idea what caused the initial issue

The remote is terribly ulgy, cheap looking and just outdated. No light, it's super long and skinny. It's just really an eyesore to look at. I know, not a huge deal, but man it feels like a remote from 1990 or something

This TV (I know, it is a FireTV) is very app/streaming centric, but once I found the setting to default to last input, and that is 99% of the time HDMI1, then it behaves like I want, turn on and display my input, not the apps home screen where I have to use the TVs remote to clear it and show input in HDMI1. I mainly use the remote for my satellite service, and rarely use the TV one, but since it is also the streaming apps, I will use it, and it adds yet another Alexa mic to do things from, TV related or not. TV can be slow sometimes to turn on (it turns on reasonably, but doesn't show what is on the input for a while), again thought the remote was misbehaving again, it was just taking time to show anything. Sound is better than old TV, none of them are real great, I do have a sound bar but I can use this TV with out for watching news and normal shows (not action movies or things with lots of audio like music)

Occasionally, my x900h will be unable to recognize the audio source from the PS5, resulting in no sound, no matter what settings are adjusted to the tv and/or console. To alleviate this, I have to do a "Restart" from the x900H's menu system, which seems to allow the tv to power down completely and then reboot. Once I do this, the sound comes back. Not sure if this is an issue with the PS5 or the x900H

I will say that the FireTv interface is very spammy. There's a few sponsored banners on the home page. A lot of the recommendations are for Prime Video -- which I have -- but a lot of them aren't free with Prime. They're recommending me content that I have to buy /rent -- which makes it feel like I'm being advertised to

4k and HD video look great, but so does SD stuff (I watch a lot of old content on DVD). The remote is also fairly easy to use--at least for the limited features for which I need it. I can't speak for the sound or the Smart TV features, as I have the TV connected to an Onkyo receiver and use a plethora of other devices (PS4, XBox One, Apple TV) for streaming purposes. I can say, however, that contrary to other reviews posted here, the television almost never asks me to log in to Google (I've been asked once in the month since I've had it)

Actually called me today about my review. They never asked any personal information and never will, just for you to verify the information they have is correct. This is awesome customer service. The call came from an unknown number from Washington D

A week later, and still no closer to resolution. Before you buy Sony, I'd recommend visiting customer support and trying to reach somebody. No email address. No physical address