Great backpack... if you receive a new one
Nonetheless, I didn't have time to return it so I jerry-rigged a fix by tying and safety pinning the strap into place and took the bag to Europe for my two-week trip. I'll list some of the best and worst parts of the bag. Pros: -carry-on compliment -expandable storage is great -pockets everywhere -tons of robust straps on all sides to carry and move the bag -expandable water bottle holders so you can fit a bottle even at capacity -ridged and comfortable back -super high-quality materials and zippers -expandable front pouch for more storage after capacity -exceptionally rugged and waterproof -concelable straps and magnets everywhere -definitely a good looking bag! Cons -while the main straps are great, the backpacking chest and waist straps are far from comfortable, I think they value looks over functionality here - so if you're going to be wearing this 24/7 make sure you're aware of that -no interior straps for compacting clothes like other travel backpacks -while the materials are amazing, they are heavier and add some weight - my bag was easily heavier than my brother's osprey bag which was significantly lighter at capacity -for me, receiving a previously returned item while paying full price In the end, I really had a good experience traveling with this bag because of the great functionality while looking good at the same time. If I didn't receive a defective and previously returned unit, I would have considered this a buy that would've lasted me a lifetime