Amazon 4K43N400A vs Samsung UN60KU6300

First of all, let me say that I rated the Alexa and Smart Features in the middle just because I don't use them -- at least not yet. So don't judge the product based on that!

It's fine for what you pay. But I do want to focus on the smart TV software. This is my first time using a smart TV with really good software. The Tizen OS is very well-designed

On day 2 I was unable to get the TV to respond to the remote to turn on. I used the physical power button in the bottom middle of the TV to start it manually and the remote functioned fine after that. Since that, the remote has functioned flawlessly to turn on the TV. I have no idea what caused the initial issue

I also must say I like the remote-- it is sleek, slim, and functional. The sound is just ok, better when put into movie mode. Like the LG, I really like the thin trim of black around the edge of the Samsung. The reason I must take off two stars though is that the picture adjustment options leave a lot to be desired

This TV (I know, it is a FireTV) is very app/streaming centric, but once I found the setting to default to last input, and that is 99% of the time HDMI1, then it behaves like I want, turn on and display my input, not the apps home screen where I have to use the TVs remote to clear it and show input in HDMI1. I mainly use the remote for my satellite service, and rarely use the TV one, but since it is also the streaming apps, I will use it, and it adds yet another Alexa mic to do things from, TV related or not. TV can be slow sometimes to turn on (it turns on reasonably, but doesn't show what is on the input for a while), again thought the remote was misbehaving again, it was just taking time to show anything. Sound is better than old TV, none of them are real great, I do have a sound bar but I can use this TV with out for watching news and normal shows (not action movies or things with lots of audio like music)

I am calling Samsung Customer service to have them take a look at this TV. Great picture quality; easy to set up but we have noticed that there is no oomph to the audio. Ashamed to say I own 6 Samsung TVs and this is the only one with an audio problem.

I will say that the FireTv interface is very spammy. There's a few sponsored banners on the home page. A lot of the recommendations are for Prime Video -- which I have -- but a lot of them aren't free with Prime. They're recommending me content that I have to buy /rent -- which makes it feel like I'm being advertised to

Navigation of the setup utilities was seamless and easy. When I wanted to do something, I was able to do it with zero calls to customer service. Hats off to Samsung for that milestone. Some people have made comments about the remote, so I was apprehensive

Actually called me today about my review. They never asked any personal information and never will, just for you to verify the information they have is correct. This is awesome customer service. The call came from an unknown number from Washington D

After explaining the situation to them they shipped me a replacement without question and without any cost to me. My card was not billed even though by that time the price on the unit had gone up $50 there was no extra charge, nothing. Two days later an Amazon special team delivered my replacement unit and removed the defective one. They even offered to unbox and set up the new one for me which I declined since I already had a friend coming over to help me, but I thought it was really nice that Amazon would do this