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Eastpak Backpack

Faulty Materials

Owned for 10 years, used Yearly

Stress Points
After not being used for about five years, the internal plastic lining has become sticky and started flaking, making the product unusable. Cleaning it is not possible.
I contacted the customer support, since it's supposed to have a 30 years warranty. They replied that this kind of damage is "wear and tear" and not covered by the warranty. Turns out that now a product decomposing by itself while sitting in a closet is "wear and tear". I didn't pursue the questions further since I don't have a receipt, so the shipping costs alone would probably not have been worth the repair/replacement.
Positive Remarks
The product is otherwise still good. It's a shame to have to throw away what is otherwise a good product because they cheaped out on the materials.
Would you buy it again?



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